Business Continuity Services

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Business Continuity and Disaster Recovery Services:

Every organization (Public or Private) is either required by regulation or by their governing body (Board of Directors) to develop, maintain and test a company’s contingency plans. This is not only for resumption of technology capabilities, but (more importantly) reducing any interruptions of business to an acceptable level.

 

  • Companies need governance and management objectives to create a sustainable recovery strategy. We help companies develop the strategy by identifying, assessing and developing across these domains:
  • Within governance, we will help a company define a set of systems, processes and principles to govern in the best interest of all the stakeholders. , evaluate, direct and monitor how the continuity and recovery methods help companies maintain compliance.
  • Within management domains, we can help develop processes that produce measurable results:
  • Align, Plan and Organize
  • Build, Acquire and Implement
  • Deliver, Service and Support
  • Monitor, Evaluate and Assess

Platform Stability: Coordinate with Company on current platforms for delivery of services, lifecycle management and impact of outages to a Company

 

Security Exposure: Identifying vulnerabilities and working with vendors to remediate vulnerabilities on IT infrastructure

 

Interoperability Of New Platforms: Introduced must be able to connect to existing systems/platforms and have well defined support processes

 

Scalability of Platforms: Empowering growth, the infrastructure must be able to ramp up or down. TECH3PRO assists each Company implement their business strategy by validating the capabilities to support the business in the future

 

Operational and Financial Impact: New technology requires a transition to IT Operations for steady-state support. Tech3pro also assists in determining the financial costs to the business and ensure lowest costs

Business Continuity (“BC”) vs Disaster Recovery (“DR”)

Definition and Characteristics

Business Continuity

Ensuring the availability of critical business functions to support the Clients’ mission of serving the customer”

  1. Business focused
  2. Assess potential threats to business operations
  3. Prioritize risks to prepare for vs. accept
  4. Plan alternate business processes around highest priority risks
  5. Train for, test, and maintain these processes
  6. Complements the DR plan

Disaster Recovery

The steps to quickly resume critical IT services in the event of an outage

  1. Technology-focused
  2. Quickly restore services to key primary systems or default to backup (i.e. DR) site
  3. Transition data and processing back to primary systems after event is resolved
  4. Train for, test, and maintain these processes
  5. Complements the BC plan

Business Continuity Plans (BCP) and DR Plans describe and define organizations’ preparedness for unforeseen risks to business operations

1

Business Impact Analysis

2

Risk Analysis

3

Accountability & Key Business Owners

4

Contacts & Communication

5

Data Security / IT Recovery

6

Key Process Recovery

7

Training, testing, and auditing

Business Continuity Plans should incorporate all of these components to ensure a comprehensive plan

Objective: Create a Business Continuity Playbook that is…

  • Leverage existing Client documents (eg: BIA, Exec Presentations, DR plans)
  • Leverage application and infrastructure asset management as jumpstart for BIA
  • Leverage existing DR Policy
  • Modify Client plans as necessary to include all BCP components
  • Reviewed by Tech3pro Professionals
  • Pilot with Client

A comprehensive Business Continuity Playbook,  outlining critical plan components to be included, will help Clients create plans that, in the event of an outage or disaster, will enable their organization to quickly return to normal business operations