IT Service
Management
TECH3PRO
ITIL Framework
Adoption Challenges
ITIL Service Value System (SVS)
Prepare environment for ITIL
Benefits of ITIL Framework
TECH3PRO Leverages the ITIL Framework to Improve IT Service Management
We Provide guidance on design and development of services and interrelated service management processes
Guidance on development and improvement for capabilities and processes for transitioning new and changed services into operation
Helps understand and provides guidance on how to design, develop and implement service management in order to define policies, guidelines and processes across the entire lifecycle
Includes effectiveness and efficiency of the service delivered and support to ensure the value to the stakeholder depends upon the practices in the service operations management
Tech3pro helps companies overcome adoption challenges
Lack of Business Case
- Successful adoption requires a carefully thought out and articulated roadmap to ITIL success with the costs and benefits clear to all
- Prevents an overall view of IT Services and the relationship to business areas
- Leads to ineffective Governance and Management of IT services
Inappropriate IT Service Management Vision
- IT Service Management adoption timeline must take into consideration the range of people, process, and technological changes being dealt with
- Companies sometimes try to take short-cuts to success
- Changes to culture take longer than technological changes
Misjudging the timeframe for change
- IT Service Management adoption timeline must take into consideration the range of people, process, and technological changes being dealt with
- Companies sometimes try to take short-cuts to success
- Changes to culture take longer than technological changes
Inability to understand people elements
- Insufficient focus on people and organizational change management could cause failure
- Lack of assessing training, skills or processes and how people are using them
- No motivation to inspire people to rise to a new level of IT Services
Benefits of ITIL Framework
- This includes forgetting to plan for linkages and dependencies between various IT management processes
- Not using guiding principles of ITIL to help support successful actions and encourage continual improvements